Terms of service

Terms of Service

Effective Date: December 9, 2024

Welcome to southernlight.store (the "Website"), a platform for purchasing Pokémon Trading Card Game (TCG) products. By accessing or using our Website, you agree to abide by these Terms of Service ("Terms"). These Terms constitute a legal agreement between you and South Light TCG (a trading name of South Light TCG), a company registered in Gibraltar with the registered number BL246805 and office at No. 14 Genoa House, Catalan Bay, Catalan Bay Road, Gibraltar, United Kingdom.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not use the Website.

1. Definitions

  • "We", "Us", "Our": Refers to South Light TCG, the owner and operator of southernlight.store.
  • "You", "Your", "Customer": Refers to the user or buyer of products or services through the Website.
  • "Product(s)": Refers to the Pokémon TCG cards, accessories, and other related items available for purchase through the Website.
  • "Services": Refers to all services provided by the Website, including the sale of products, customer support, and any other interactions via the Website.
  • "Consumer Rights Legislation": Refers to the rights and entitlements granted to consumers under applicable laws in Gibraltar, including the Consumer Protection Act and Data Protection Laws.

2. Agreement to Terms

By using the Website, you agree to these Terms of Service and acknowledge that you have read and understood our Privacy Policy and Returns & Refunds Policy. These documents are incorporated by reference and govern your use of the Website. If you disagree with these Terms, please refrain from using the Website.

3. Eligibility

To purchase products or use the services of the Website, you must:

  • Be at least 18 years old, or
  • Have parental or legal guardian consent to use the Website and agree to these Terms.

By making a purchase, you confirm that you are legally entitled to enter into a contract in the jurisdiction from which you are accessing the Website.

4. Account Registration

To access certain features of the Website, you may need to create an account. By doing so, you agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities under your account.

If you believe that your account has been compromised, you must notify us immediately.

5. Products and Pricing

We strive to provide accurate product descriptions and prices on southernlight.store. However, we reserve the right to correct any errors or inaccuracies in product details or pricing at any time. Prices listed on the Website are in [Insert Currency] and may include applicable taxes and fees.

We also reserve the right to modify, discontinue, or restrict access to any product or service offered on southernlight.store.

6. Orders and Payment

  • Order Process: Once you place an order through southernlight.store, you will receive an order confirmation email. Your order will be processed upon receipt of payment.

  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and other online payment platforms. All payments are processed securely.

7. Returns and Refunds

We aim to ensure customer satisfaction. However, due to the nature of sealed products in the Pokémon TCG industry, we generally do not accept returns unless the product is faulty or does not match the description.

Consumer Rights in Gibraltar: Under Gibraltar's Consumer Protection Laws, you are entitled to a 14-day cooling-off period for most goods purchased online. This allows you to return products for a full refund, excluding shipping costs, within 14 days of receiving the product. This right is provided that the product remains sealed and unused.

If your product is damaged or faulty upon delivery, please contact us at southernlighttcg@gmail.com. We will assess your case and provide a solution, either a replacement or refund, based on the circumstances.

8. Intellectual Property

All content on southernlight.store, including text, graphics, logos, images, videos, and software, is the property of South Light TCG or its content suppliers and is protected by intellectual property laws.

You may not copy, modify, distribute, or otherwise exploit any of the content without the express permission of South Light TCG.

9. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data in accordance with Gibraltar’s Data Protection Act 2004 and applicable EU GDPR standards.

10. Customer Rights and Entitlements

As a customer, you have specific rights under consumer protection laws. In accordance with Gibraltar law, these rights include:

  • Right to Refund: You may be entitled to a refund if a product is faulty or not as described.
  • Right to Information: You are entitled to clear, accurate information about the products and services you are purchasing.
  • Right to Cancel: You can cancel your order before shipment under certain conditions, subject to our Cancellation Policy.

For more details, please refer to the Returns & Refunds Policy.

11. Limitation of Liability

To the fullest extent permitted by law, South Light TCG shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or your purchase of products. Our liability to you is limited to the amount paid for the product(s) in question.

12. Modifications to Terms

We reserve the right to modify, update, or amend these Terms at any time. Any changes will be posted on southernlight.store, and your continued use of the Website after such changes constitutes your acceptance of the modified Terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Gibraltar, and any disputes shall be subject to the exclusive jurisdiction of the Gibraltar courts.

14. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Email: southernlighttcg@gmail.com
Website: southernlight.store
Address: No. 14 Genoa House, Catalan Bay, Catalan Bay Road, Gibraltar, United Kingdom